PRIVACY POLICY

At Alexandra Noble Design, we take the privacy of our clients very seriously. We are committed to protecting and preserving the privacy of those visiting our site or communicating electronically with us. This policy sets out how we process any personal data we collect from you or that you provide to us through our website, electronic communication or other means. We confirm that we will keep your personal information secure and that we will comply fully with all applicable UK Data Protection legislation regulations.

Since 2018 the General Data Protection Regulation (GDPR) has imposed greater data protection obligations on organisations while giving more rights to individuals in relation to how their personal data is processed. It also requires organisations to provide information about their processing in a clear and transparent way. Personal data is defined as anything that can identify you as an individual.

DATA CONTROLLER

If you have any questions about this privacy policy, please contact Alexandra Noble, Data Controller, on info@alexandranoble.com.

THE TYPES OF PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

Name, job title, postal address, phone numbers, email address, social media handles for responding to sales enquiries, develop proposals for our services and fulfil a contract

Geo-location information for example automatically with photographs, from sites that are the subject of sales enquiries, proposals and contracts

HOW WE COLLECT PERSONAL DATA

Personal data is collected in the following ways, either directly via:

- Enquiries by phone, face-to-face meetings, physical or electronic mail, or website enquiry form

- Site photographs where these include geo-location information

Or indirectly via:

- Publicly available information such as a company website or social media

- Your nominated third-party representatives

SHARING OF PERSONAL DATA

Personal data is not shared with any third parties for them to use for their own marketing purposes. It may be shared for the following purposes:

1. In the fulfilment of a contract, enquiry or tender process where some personal data may need to be provided for costing of or for the provision of goods and services from trusted partners or subcontractors

2. When we are legally required to do so

3. When you have requested us to do so

4. When it is necessary in working with professional services providers including accountants and solicitors.

When you give us personal data about a third party you are representing, you need to confirm that party’s consent to process their data as set out in this policy. This consent must be supplied in writing to info@alexandranoble.com.

RETENTION OF PERSONAL DATA

If you have a contract in place with us, we will hold your information for six years after the contract expires, subject to any legal requirement. For the purposes of direct marketing, we will keep your information until you unsubscribe. You can of course ask us to delete your personal data at any time and we will oblige (subject to some exceptions set out in law).

LEGAL BASES

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for storing and processing your personal data are:

(a) Your consent. You are able to withdraw your consent at any time. You can do this by contacting info@alexandranoble.com

(b) We have a contractual obligation

DATA SECURITY AND SAFEGUARDS

At Alexandra Noble Design we take the protection of personal data extremely seriously and we take appropriate steps to ensure your personal data is stored in a secure environment to prevent any unauthorised access. We may need to share your personal data with third parties. When we do so we have appropriate agreements with such third parties in place to protect the data. Any personal information sharing between third parties and Alexandra Noble Design are conducted by secure means including secure email and password protected encryption of personal data, where appropriate.

YOUR RIGHTS

Under English data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. If you wish to do so, please provide your current contact details and sign your request.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have up to one month to respond to you.

Please contact us at info@alexandranoble.com if you wish to make a request. We may need further proof of identity before we can respond.

EXTERNAL LINKS

If you use a link to go from our website to another website, or you request a service from a third party, this privacy policy will no longer apply once you have left the Alexandra Noble Design website. Your interaction on any other website is subject to that website’s own rules and policies.

ICO – INFORMATION COMMISSIONER’S OFFICE

You have the right to lodge a complaint with the ICO, the data protection regulator in the UK, if you believe your personal information has or is being used by us in a way that you believe does not comply with GDPR. The contact details for the Information Commissioner’s Office (ICO) are available on the ICO website https://ico.org.uk. Please contact us at info@alexandranoble.com before making any complaint to the ICO and we will seek to resolve any concerns you may have. This privacy policy will be reviewed on a regular basis and updated if required.

COOKIES

We use cookies on our website to help our understanding of our clients and their needs.

WHAT ARE COOKIES?

Cookies are small pieces of data that websites store on a device. Cookies can improve customers’ browsing experience because they help websites remember preferences and understand how people use different features.

WHAT COOKIES DO WE USE?

At Alexandra Noble Design we use Squarespace third-party cookies to collect analytics that help us to understand how clients are using our website and how we can improve the user experience. The Squarespace cookie policy is given in more detail on the Squarespace website https://www.squarespace.com/. Our website also includes embedded services such as Instagram. These third-party services may also save cookies on your computer or mobile device, however we have no control over these cookies.

You can block cookies yourself via your web browser, but it may mean you can’t access all or parts of our site.

The tables below indicate the Squarespace cookies we currently use, the purpose and the duration.

FUNCTIONAL AND REQUIRED COOKIES

NAME crumb | PURPOSE Prevents cross-site request forgery (CSRF) | DURATION Session

ANALYTICS AND PERFORMANCE COOKIES

NAME ss_cid | PURPOSE Identifies unique visitors and tracks a visitor’s sessions on a site | DURATION 2 years

NAME ss_cpvisit | PURPOSE Identifies unique visitors and tracks a visitor’s sessions on a site | DURATION 2 years

NAME ss_cvisit | PURPOSE Identifies unique visitors and tracks a visitor’s sessions on a site | DURATION 30 minutes

NAME ss_cvr | PURPOSE Identifies unique visitors and tracks a visitor’s sessions on a site | DURATION 2 years

NAME ss_cvt | PURPOSE Identifies unique visitors and tracks a visitor’s sessions on a site | DURATION 30 minutes

Last update: 1 November 2021